Terms of Service
We keep these terms practical. They explain how you can use this website and what happens when you ask Tutela Chronos to service a watch.
Last updated August 29, 2026
Starting a service request
A service request starts a conversation. It does not require you to proceed, and it does not guarantee that we can accept the watch. We review the information you provide and contact you about the next step.
Assessment and approval
The condition of the watch determines the work it needs. We explain the recommended work, charges, and applicable service terms before asking for your approval. If the required work changes, we contact you before completing work outside the approved scope.
Collection and return
We arrange collection and return directly with you. You agree to provide accurate appointment information and confirm that you own the watch or have permission to request service for it. The appointment confirmation can include details that apply to the handoff.
Component parts
Genuine component parts are used. If they are unavailable, we notify you before deciding the next step with you.
Charges and payment
You are responsible for the charges you approve. We provide any applicable deposit, payment, cancellation, declined work, or storage terms before they apply to your watch.
Information you provide
Please provide accurate contact, appointment, watch, and service information. You must have permission to send any photographs, messages, or other material that you submit. Our Privacy page explains how we use personal information and website activity.
Using this website
The website provides general information about Tutela Chronos. It cannot determine the condition of a specific watch or replace an assessment. You may use the site for lawful personal or business purposes. Do not interfere with the site, attempt unauthorized access, or misuse its content.
Website content and links
Tutela Chronos owns or uses the website content with permission. You may not copy or use it commercially without permission. Links to other websites are provided for convenience. Those websites operate under their own terms and privacy practices.
A practical boundary
We work to keep this website accurate and available, but website information can change and interruptions can occur. The estimate, service authorization, and other terms agreed for a specific watch control that service. Nothing on this page removes rights that applicable law gives you.
Changes to these terms
We can update these website terms as the service develops. The date above shows the latest version. An update does not change an existing service authorization unless we agree to that change with you.
Contact us
Email service@tutelachronos.com or text or call (629) 260-5511 with a question about these terms.